If you're genuinely unhappy with the outcome of your claim, know that you have every right to present your case to the ICBC fairness commissioner.
http://=http://www.icbc.com/about-ic...s commissioner
'What can the fairness commissioner do?
The fairness commission could:
Help you understand and/ or resolve your issue with ICBC
Make recommendations to ICBC to resolve your complaint
Recommend mediation or arbitration (if necessary)
Dismiss the complaint.'