I don't but my dad uses one, constant problems, then the plastic tabs that hold the cans, cracked and broke (a known problem) he epoxy'd them back together, but still has issues like no sound/no mic unless the usb is unplugged and redocked
told him to just stick with a wired headset but nooo, he likes them wireless, so i got him an Astro A50, so far so good i hear
so....

have you tried unplugging and reinserting the usb dongle?