Quote:
Originally Posted by Euro7r
Anyone of you guys encounter bad customer service from Blackboxmycar?
I contacted an ad for a brand new Blackvue DR650 (2-channel) on Craigslist and the guy named Sean responded and indicated his works as a customer representative for Blackboxmycar and that the price for the dashcam is $425.
The price they list on their website is for $504; however, a buddy of mine bought the same dashcam from Sean for $400 cash in person meetup a week prior. I was all puzzled with the different pricing and I told my friend to ask Sean to see if he can get it for $400. Sean declined he ever met my friend for the $400 in person cash deal and that he couldn't do $400, which makes no sense as it was only a week ago, can't imagine someone forgetting that quickly.
Last night I contacted Blackboxmycar directly via email to ask about their inconsistent pricing structure. They refused to response and I feel that is the way they handle negativity and that is to ignore and pretend they never knew of the issue.
|
I am "Sean" and I work as a sales representative (NOT Customer representative) for multiple dashcam companies. I clearly mention in all my emails that I work with multiple companies, and that I DO NOT work solely with blackboxmycar, so please do not drag them into this. I have never sold a blackvue dr650gw-2ch for $400. I include invoices with every sale I make so you should probably ask your friend to check his invoice for two things: What price is listed on the invoice?
What COMPANY is listed on the invoice?
As for your email to blackboxmycar last night, you should give them up to 24 hours to reply. You can't expect a response so quickly... I have already spoken to Alex on this matter and he should be sending you a response before the business day ends.
Edit: Also, my prices can fluctuate every day depending on whether there is a sale or not with the companies I work with. If I sell a dashcam for $425 one week, that doesn't mean that I can get you the same price the next week. Just like any retail store.
Edit 2: If there is anything else you want me to clarify, or want to discuss. I will gladly do so through PM. I don't want to bring any negative attention towards the companies I work for online, as this is not their fault.