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The basics of Business Law states that verbal agreements are nothing but air until you have it down in writing. And in many cases, even when you do have it in writing, either parties can still wriggle out of the deal.
Sorry to hear that you had a bad experiences there. Unfortunately, scum-bag dealerships are everywhere. I had my fair share of headache purchasing a Ford Escape way back in 2005. I put down a deposit on the car, returned on another day to purchase the car in full... only to have the general manager try to get me to finance the car through them instead. When I refused to finance, the general manager tells me the deal is off and that I will not get my deposit back. It wasn't until I raised my voice and threatened legal action before he backed off.
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