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If I was a Bell rep, even if it wasn't a corp. initiative, I would also down play this as well.
Reps are paid on commission, if i was to sell someone a 28 dollar package earning $2 commission, versus $75 package, making $7 dollar commission, i would outright try to sell the $75 dollar package.
Just common sense, of course you want to upsell to earn more commission.
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