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Figure out what your really want in a career, and then take whatever steps are necessary to move you closer to that goal. My goal has always been to be the in-house tech support person for a moderately-sized company (dream big, yo! lol). It took me around 10 years to finally make it to my destination. 5 years in retail. 5 years in tech support. The only cert I acquired was MSCE+I, which, i suppose, helped get me in the door for that interview in support. All that time in the trenches helped build my skills in customer service, troubleshooting, etc...
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Romans 10:9
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