Quote:
Originally Posted by iam_dan
didnt ask for one, but i was told they researched the notes...and the first person who promised me no charge for renewal device fee was flat out wrong... so they cannot honor that deal
|
Doesn't matter if their rep promise something they have to honor it. Otherwise all the rep can just BS their way and straight out lie to customer. I would say call them back and keep requesting to get to the higher up till they are able to do what they promise. And they will if you put the effort. Sapm their fb page and their tw.