[Hondaracer]

so after the big clusterfuck which was my reservation.. i got a call last week from a higher up rep/supervisor

this was after spending like 6-7 hours over twitter on the rogers support thing messaging between different agents explaining my situation in full.

The call comes in and tells me my reservation was cancelled because i had BCIT credits associated with my account and that pushed me into the corporate line and cancelled my reservation.. which should have never happened to begin with because the only time i ever used BCIT to get a discount was like 10+ years ago when i got my iphone 3, and since then i've switched to the "share everything" plan which has absolutely no credits or association to discounted pricing.

So she informs me that yes.. like i figured.. my "corporate" reservation was incorrect and i would once again have to make a reservation through the myRogers system which i had originally done and had cancelled... she told me to make the reservation and she would call back once i had done, i told her give me 20 minutes and call back.

make the reservation, she calls me back, says now my reservation will be "prioritized" and i will be moved forward in the line, when i asked her how i will know my order has been prioritized, she said i will receive an email saying my device has been shipped..

ok.. so the next time i hear about it, it will be an email saying my device will be shipped.. the way she worded everything and spoke i was under the assumption i was just going to be pushed to the front and had a phone shipped ASAP as i would have had mine already if i was in the original place in line.

4 days go by.. no email.. when i login to my rogers, my place is still in the 10XX..

contact them again, a rep then tells me that my order was prioritized but on the "office" side, and the number of my reservation does not actually reflect my position in line, and i should have been placed back where i originally was..

i then ask.. ok.. what position am i in now?

they dont have that information, they have no contact regarding the info, and outside of waiting in the dark.. i will not know when my device will ship outside of randomly getting the shipped email..

Fucking rogers uhggg...