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Sorry, I should have made it more clear that our passports have both been expired for 3 years. So the renewal is not an option. We both had to apply for new passports.
@turb0triX - after my original post I was checking on the passport Canada website and found exactly what you posted about the judicial review. And I agree with you, it just doesn't really seem like it's worth the hassle or money trying to fight this, especially because we're just trying to get them ASAP so we can go on this trip she got.
She has already went and got new passport photos, and filled out new paperwork along with using my mother this time as her gaurantee, got everything done and re-submitted today. But now we just worried about them denying it again, or maybe she has been "flagged" and we'll have to deal with a bunch of crap again and possibly miss out on a free trip. Either way, it all just seem so ridiculous, especially cuz they won't even listen to her or take her video evidence into consideration. I thought we lived in a country where you are innocent until proven guilty, not the other way around?????
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