the gateway itself looks exactly the same as the current gateway offered by shaw, but it is XG1 specific and cannot be interchanged with the current gateway. it also has a built in modem for all IPTV traffic, and then u'll have a seperate internet modem for internet traffic only. the portals are a lot smaller now, slightly bigger than an apple TV.
https://www.shaw.ca/gateway/specs/
the product itself is great as its a proven technology from comcast, the issue is with the provisioning/accounts/billing system that shaw switched to right now that is hella buggy. just like any other company in any other field, migrating a whole back end system from one platform to another will always be hella buggy in the beginning, not to mention the limited support available currently for the new platform, case in point, a poster above mentioned his friends TV took 3 days to fix
Quote:
Originally Posted by Jonydakiller
hope this gives a little more info on the new system, the whole point of paying comcast for their xfinity technology is so that we don't have to deal with any software bugs to the box, you should see how many software eng. they have for comcast that deal with this shit on daily basis.
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this is exactly what is and will be wrong with shaw. they do not have the engineering resources like comcast do to fix bugs/issues on the fly. this plateform is not suppose to have any known isues or bugs as engineers are supposed to be able to push out hot patches to fix issues as they crop up. with the limited amount of engineers/resources shaw has, they try and fix an issue within 24 hrs of it being reported, and if it cannot be fixed, they escalate and rely on comcast's engineers to fix which is another 24hrs, and once the comcast engineers comes up with a fix, shaw's engineers apply the resolution which is another 24hrs. this is most likely the scenario of what happened with one of the posters friend taking 3 days to fix their TV.