Quote:
Originally Posted by m3thods
I just submitted a claim (I do have the extended warranty) for accidental damage by calling into OP.
Deductible aside, the process couldn't have been easier. In 15 mins the lady on the phone took my information and arranged to have a replacement phone shipped out. 10 mins after that I receive a tracking number from FedEx.
For those wondering, it looks like I'll be getting a refurb version of the phone I originally bought a year ago. Will report back when I receive the package in 1-3BDs, but if I get a new charger as well that would be a small bonus.
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Just to update the process:
I received my replacement not too long ago. It was just UNDER 24hrs from filing claim to receiving replacement. The replacement was a brand new shrink-wrapped unit. So far so good in terms of not getting a lemon! Overall I think the extended plan has been worth it even with the higher than Apple deductible.