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Man.. When I was in HK, I booked a flight to Taiwan with HKAir.. the plane they used only had First and Economy.. so I got 2 seats right behind the first class at the front.. this was 3 weeks before the flight date. The day of the flight I go to the airport to get my tickets, found out they switched to a larger plane few days ago and didnt reassign the seat. The seat they had left was at the back..
I was so pissed off.. they didnt email me or call me or anything.. I will never travel with them again.. their lack of customer service skills totally did it..
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