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Agreed.
We took two family vacations in 2017. The first one was set up by an agent, and it was awesome. Everything was taken care of, and our trip was full of activities. There were no issues at all.
The second trip I set up myself. It was a nightmare. Dealing with the car rentals, hotels, airlines, and activities was a royal pain. In the end I was overcharged for my rental car (fxxk you Budget LAX!), I spent hours finding hotels for our final few days at the beach, and there were days that we were bored because we had nothing planned. I was okay with drinking cervezas in the hotel pool, but not every else was.
Imho, agents still have their place in the travel world. If you want the hassles to save 10%, go for it. But for any future travel, I will go with a travel agent.
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