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it's a hit and miss with airbnb. I've used the airbnb about a dozen times and I think I had a 80% success rate.
Usually you run into issue when the airbnb owner is doing this on the side and making it a low priority.You just have to remind yourself this is not a hotel grade service, and that you will run into delay or a lack of communication with the owner.
What was the reviews for those two hosts? Usually I avoid any host with less than 5 reviews.
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