Communication issues vary on different ends of the spectrum.
The best ones are the ones that actually own the place, and/or live in the space you are staying at (i.e. in the basement or main building etc.) The ones that are poor with communication are those who sublet or run multiple AirBnBs.
Of all the AirBnB experiences, the ones with the least, or minimal communication are ones who sublet and/or run a service. The best ones are the ones who live in the same city or the space you are renting out. This is only a general statement and observation, so take it with a grain of salt. I've only stayed at 5-star rated AirBnbs, and even that was a mixed bag. I've come to lower my expectations when it comes to AirBnb.
Having said that, I've been turned off by the experience overall, I don't use AirBnB anymore. This was strictly a personal preference, nothing more. This was mainly driven by business/personal requirements, having to come and go when I pleased, and not having to conform to the hosts strict guidelines and rules. If my flight landed late, and it's past the curfew, well, are you going to deny me entry to the suite/unit? Shit like that was too cumbersome. One of the wackiest rules imposed upon my stay was, "I am not a tour guide, so please do not ask me questions."
