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Yeah, it's hard to judge reliability just based on returns. Without knowing the original sales numbers, you really don't know the percentage of devices with issues. With a cheap tv you're liable to just tolerate minor issues that you'd return an expensive model over. From my research, the 2017 Sony's were "better" for features and value compared to Samsung's. I ended up with a 65" xbrx900e. Online at Xmas at Costco.
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