Quote:
Originally Posted by 68style
There must be a reason they do it that way, because even in provinces and in the USA where private insurance is everywhere you turn, private companies also just franchise everything and pay their franchisees a commission for every transaction.
I think the infrastructure required within to house and train and manage enough employees to process the volume of renewals and deal with all the inquiries is much larger than you might be thinking it is.
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Coming from an IT background, I'd say a good bunch of the processing can be done by the computer -- verification and such. A lot of responsibility also gets off-loaded to the consumer when things go online, and this should be no different.
That is not to say you can completely eliminate human verification / intervention. They are still needed to spot check, handle the difficult cases, take part in part of the process, etc. But I agree that a lot of this should have been automated in an online environment.