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From my experience, if you give someone a good test drive and let them do whatever they want (as long as they aren't trying to kill you or anyone else) and let them drive the car a reasonable distance away from the dealership the chances of them buying from you increase's dramatically. I had numerous be-back customers that shopped me and decided to come back just because of the test drive and presentation experience. Some were even offered a lower price at other dealers but decided to buy from me.
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