[DoughBoy]

Originally Posted by Mr.HappySilp

I was able to get 4 of my tickets refunded back by Air Canada. Basically flight was cancel back in Feb (Flight was schedule for March) from Vancouver to Beijing and then back. Got an email form AC saying they cancel my flights due to schedule change. Called them and got 3 of the 4 flights refunded right away. One flight the lady on the phone said will take sometime because it was order through their old system. She give me a ref no and it around mid april I should see the refund.

Mid- April came and no refund for the last ticket. I called AC got through and the agent on the phone said I actually file a refund online and the ref number I got was useless. Not happy at all but I did what she suggested. I been also in contact with AC through email and online message TW/FB starting end of May because I still don't see the refund yet and all their response was I have to wait.

Finally around early June I got piss off with their answer and call my CC company and file a chargeback. The agent on the phone said she can't proceed with the chargeback without an invoice form AC saying they agree to the amount refunded and amount. I explain AC isn't going to provide me one since they ingoring me since April. She refuse to help so I ask to be transfer someone who can help. Got her sup on the phone and she was very understanding. We did a 3 way to AC (wait for almost 2 and half hour btw) got to an agent in AC explain everything. The AC agent said it will take at least another 2 to 3months for the refund to happen. He reasoning is that AC have lay off a lot of agents and so there is a lot of backlogs. I just lost it and start complaining that's no acceptable and told him if he isn't going to issue a refund today I am going to file a chargeback with my CC which I have their supervisor on the call with me now. Maybe that scare him coz he put us on hold and in a few mins I receive an email from AC with the refund invoice. He said everything is good and i should get the refund to my CC in a week.

I did get the refund back in about a week. Just make sure when you talk to your CC about a chargeback have everything with you (Emails, online message FB, TW etc etc and date and time you called). Don't let the CC company say no to a chargeback.

Is just unreasonable to wait for a credit for over 4 months and expect me to wait at least another 2 to 3 months when they could have refunded in a few days. I will try to avoid flying with AC from now on even if it means using Air China (even though I hate the people who fly with Air China).

Cuck