[Presto]

Originally Posted by beatdownvictim

Hmm why did they email you did you previously ask about a refund to ur card?

It seemed like a generic email that's based on the date of travel.

Updated refund information.
We have an important update for our guests holding transborder (U.S) itineraries, as we are now processing refunds to original form of payment for COVID-19 cancelled flights starting with bookings for travel commencing March 1st to April 12th, 2020. You have already been provided a full refund to Travel Bank credits, which can be redeemed at any time in the next 24 months.

However, if you would rather have a refund to your original form of payment, please call us at 1-888-937-8538 and have the booking confirmation number below on hand to discuss your refund options.

Eligible booking confirmation number:

If you have another flight outside of this date range, you will be contacted via email at a later date.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly to discuss refund options.

The situation around COVID-19 has and continues to be fluid and we thank you for your support and patience as we navigate through these unprecedented times.