[Hondaracer]

So this is a review basically of the "Geeksquad" extended warrantee. I've posted on a few sites in order to give a heads up for anyone else

Personally I had an amazing experience in-store at bestbuy Metrotown dealing with the sales manager for appliances there. he was excellent and my gripe isn't with him or the Metrotown location at all, its all to do with the warrantee:

In 2016 I purchased 2 entire kitchen suites from BestBuy Metrotown. One higher end set for my home with Kitchenaid Gas range, dish, fridge and then lower end electric set for my suite. The experience in-store was great I dealt with the manager there and he was fantastic. My Beef is with the extended geeksquad warrantee, which cost approx $1100 for 5 year extended on both sets.

The igniters on my range went about a year ago and I just couldn't be bothered to call in. Finally I had some time and dug out my receipts. I had every receipt in a folder except the range receipt.. so I went to Bestbuy Metrotown and got a re-print of the receipt. When he gave it to me he asked if I had exchanged my original range, I said no, the range I have now is the one I've had since delivery etc. He then said that it looked it was damaged at the warehouse and then a different one was ordered in and delivered. To his credit he said that he could look into it further if there was any issue, however, its not very convenient for me to have to return in-store to deal with this, especially in these times.

Upon calling in to the geeksquad warantee I was informed that since the range I had the receipt for was an exchange the warrantee did not transfer and I was not eligible for a claim on it...

I then spent almost 2 hours over 2 different calls having to explain this situation twice in order for them to finally realize what had happened and why it was in fact still under warrantee. I had every single receipt number, every transaction ID, every model number, and the email associated with my bestbuy account.

Now, finally when the geeksquad sorted it out, they then send the info over to "Trans Global" who is there service contractor for any work to be performed.

I then took 4 phone calls from Trans Global attempting to setup the repair. I gave them the case number, as well as the model and serial number for my range THREE TIMES. finally the day comes for the service appointment. The technician shows up and right away he says he was expecting an Electrolux range. After I had specifically said kitchenaid from the beginning, provided serial and model, etc. He then informed me that the parts were not in yet and we would have to book yet another appointment, and left.

Frankly, I could only imagine the absolute nightmare you would experience if you had a critical issue which needed to be addressed immediately like your fridge breaking down etc. My issue is for a simple igniter problem and it has been an absolute headache from start to finish.

I DO NOT recommend using the geeksquad service plan for anything, and frankly, even at the "reasonable" amount they charge, I think you're far better off saving the money and having a private service company repair any issue you may experience as opposed to going through this circus of headaches to address any warrantee issue.