Quote:
Originally Posted by Euro7r
I've been with Telus for coming up to 3 years. My monthly bill has never been consistent, not a single month the amounts are the same. The services I am using has never changed since day 1. I don't understand how their billing department even able to reconcile their books...
It's rather annoying and waste of time having to call them every month to ask them what is up. Now I've gotten tired of doing so that as long as the amount is within a reasonable range to what I should be paying. Every damn thing I call it ends up being an 1 hour conversation, don't got time doing that every month.
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This. My bill with Telus is NEVER the same form month to month, and I'm in a god damn 2 year contract.
While I do agree if you call and complain, they do make it right, but why do I have to constantly review my bill like a fine tooth comb every month, complain, only to have to track and ensure they apply the credits to the following bill? Often times they'll make promises, not do it, and you'll have to call again to ensure it's done.
Just sneaky business sense on their part, only reason I've stayed with them is because I find their TV UI to be the best available (can't stand Shaw's unless it's gotten better at this point).