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^Hmmm, I've seen it go both ways, seen some of the guys be more reasonable, and seen some women CSRs be worse.
What I've noticed the most is that I get WAY more agency in my call if it's routed to one of their Canadian call centers. When I'm routed to their Manila center, it's a total shit show. Trust me, I love my Filipinos, but when it comes to customer service, not so good. Can't count how many times I've had to request being contacted by a Canadian CSR in order to get a technical or billing issue resolved.
One time I was on a business trip to Toronto and I was trying to use my Crave account to watch my HBO from my hotel room. For whatever reason my Optik account wasn't aligning with the Crave website. The CSR Manila literally told me that I could only access the site in BC or Alberta, and not Ontario. I LOL'd so fucking hard, ended up asking for a Canadian CSR to call me. Low and behold that totally wasn't the issue, of course I could watch Crave in Toronto, he simply routed me to the WatchOptikTv website instead. Easy fix.
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