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Your are the client, and the Realtor works for you.
If you don't think their service is at the level you expect it to be, you should either think about switching to another realtor or have a discussion about that and see if it reflects in their fee. Here is where the "they're a family friend/extended family" thing often leads to dissatisfaction. If you expect them to work for you for "free", or at a massive discount because of family connections and whatnot, then you should expect to receive a commensurate amount of service.
There are good ones out there, and certainly a lot of bad ones. If you're looking for a recommendation, ask family and friends about their experience. If their reason for recommending someone is "Because he is so and so's father in-law and took care of us etc", thats basically saying nothing at all.
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