Morrey Nissan Infiniti of Burnaby is looking for a dedicated and experienced Service Advisor to join a busy dealership in a full time aspect.
Location: 4450 Still Creek Dr.
Position: Full Time Automotive Service Advisor / Service Writer
Hours: Flexible during operational hours, 8 hours per day. Saturday also available
Contact: Please send your resume and cover letter to:
Louis@morreyauto.com
KEY RESPONSIBILITIES:
- Prompt and professional greeting of customers that come through our door
- Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
- Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
- Promote sales of appropriate servicing, parts, & accessories
- Effectively communicating with guests over the phone and in person
- Maximizing revenue per work order while maintaining customer
- Overseeing the service & repair process of one’s customer from beginning to end
- Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
REQUIREMENTS:
- Must have 2+ years of related experience
- Automotive experience preferred
- Strong ability to multitask
- Able to work in a fast-paced environment
- Must have a valid driver’s license and clean drivers abstract
- Experience with DMS software (CDK preferred)
- Multi-language an asset
- Forward facing customer service experience or sales experience