|
I can ask my friend owns an agency in Alberta haha… will report back
[edit] my friend said (at least for his particular company) in April 2020 they had a retention program in place where if customers actually called in to complain about their rate or say they’re going to switch elsewhere they could apply a small discount to their account but it wasn’t automatic.
He said June of 2020 there was an automatic discount applied (percentage based) but he can’t remember how much it was, wasn’t much… but since then nothing.
|