[westopher]

Thanks man. I’m not trying to bust your balls. I’ve just been on the receiving end of a lot of internet opinions about how I’m a piece of shit and my staff are all pieces of shit and suck at our jobs, for things that are really out of our control. Very often our 1 star reviews on yelp/wherever the fuck are people that never walked through the door, which I think is truly unfair.
If somewhere genuinely treats a customer poorly, lies about the source of ingredients, serves you something that’s not safe for consumption, etc. they deserve to get dragged.
But when you think about us serving 4-500 people a day, and someone just doesn’t like it, or waits too long, etc. to have them really insult us (which happens often) is an unreasonable reaction.