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Was at a dealership picking up my car from service and returning a loaner, and this young couple is also returning a loaner.
Couple: "oh, by the way, someone stole the catalytic converter - just thought you should know".
Service advisor "??? wtf? Let me get my manager"
Manager: "Oh well, that sucks but it happens. Have you called the police?"
Couple: "No"
Manager: "Oh, ok. You'll need to file a police report, then get ICBC to pay for repair under your comprehensive, you'll just need to pay the deductible"
Couple: "What, why do we have to pay"
Manager: "Well, because the car was in your possession. Don't worry it won't affect your premiums"
Couple: "Yes but we don't want to pay the deductible"
Manager: "What do you mean, you can't just not pay - the car was in your possession"
Couple: "Yes, but it's your car not ours"
Manager: "But you signed the insurance waiver and transfer form"
Couple: "We weren't told this would happen, we don't want to pay"
Manager (now irritated but still professional): "That's not how it works, if we damage your car while it's in our shop, then we would pay to fix it, right?"
Couple: "Yes, but we still don't want to pay"
Manager: "So that means if you were to crash the car into a tree you still wouldn't pay??"
Couple: "That's different, this wasn't our fault. What if you give us the money to pay the deductible"
At this point I'm openly staring in disbelief, like how fucking thick does your face need to be where your entire argument is "I don't want to pay". Like fuck people, come on.
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