It's often hard to find a good broker. When I find one, I stick to them and often devastated to learn when they move on to something else or to another agency. That's when it sucks.
I think for the online renewals, if you know what you are getting and don't need to make changes, the use case makes sense; Just renew as-is and away you go. But for those who have no idea what's going on, need to make changes, their situation changes etc. that's when a broker comes in to play.
I don't think this will be revolutionary as I would expect online adoption may take some time and perhaps this only appeals to a certain demographic. I appreciate that I can renew my plate sticker online here in Ontario, but of course, Doug Ford is looking to win votes in the upcoming election by abolishing renewals and giving those who recently renewed, a refund. I hope to expect a $240 refund.
