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Their service department is shit and has been for at least the last 15 years. The employees have changed over the years, but the predatory practices are still the same.
-Supposedly did warranty work on catalytic converter, but when it didn't resolve the problem, refused to do anything else and blamed it on the suspension (dafuq). took it to another dealership who did the warranty work no questions asked.
-MAF sensor was acting up. Didn't know it at the time, but just had to disconnect the battery to reset it. They wanted to replace it.
-During an oil change on a fairly new car, they called to say that the engine filter was dirty and needed to be replaced. I declined. When I picked up the car, I opened the hood and could see that no one had ever removed the cover to look at the filter.
-They tried to push for other services to be done and said that Mazda Canada would deny warranty if you didn't do it with them. Bullshit.
-I've sat in their lounge and listened to them push for filter changes and even a light bulb change to older folks.
-Have family who leased a car from them, when it was brought in for an oil change, they pushed for all sorts of service and said that because the vehicle was leased, it must be done.
-Another instance where on a vehicle with 6000km, they tried to push for brake fluid flush.
People being clueless about their cars and the dealership being predatory are two separate things. You can know nothing about cars and still not get milked by the dealer. Just because you don't know anything about cars doesn't mean it's okay for the dealer to act that way.
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