[mb_]

I'll play devil's advocate as I've been on the side of the service advisor's many, many times before...

- If customer requests to keep or see their parts before giving authorization BEFOREHAND, that's not unheard of. However, asking AFTER the work has already been done with the customer's authorization and calling the dealership scammers is definitely in the Karen zone. Parts get thrown away or recycled after they're replaced if the customer doesn't ask for them back. Standard procedure.
- It's the technician's and service advisor's job to upsell (of course, only if the car needs it) so calling them predatory and shady is basically getting mad at people for doing their jobs.
- Dealership claims they have photos of the brake pads
- No mention if they replaced front or rear brakes or both. Also claims their friend "tested" the brakes before selling them the car. Such a vague description but let's say their friend replaced the front brakes before selling them the car. What if the dealership recommended the rears? What if their "friend" also lied about getting the brakes "tested"?
- Whoever is replying to the bad review is also overreacting with publicly replying and threatening litigation and is also making the dealership look bad. These things should be resolved behind closed doors if the Signature Mazda does not want to look bad