Quote:
Originally Posted by Euro7r
If they can't accept any negativity, then don't even have a google review up.
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That's not how Google My Business/Places work. Even if they didn't make their GMB profile, anyone else could make it for them and make reviews on it. The only difference is that by taking ownership of the GMB via sending in business docs, it allows a business to use GMB as a sales tool (posts, images, Q&A, etc).