Quote:
Originally Posted by k3mps
I won't share anecdotes from personal and industry friends because they aren't my experiences.
My partner did however bring in her at the time new car because of paint bubbling I had found. I did not go with her but she told me that because it was a paint defect, she dealt directly with him (as he was the SM) and had a very condescending and "creepy" conversation with him.
What really bothered me was that he added a line on the RO along the lines of "Advised customer that if Mazda Canada denies warranty repair, customer is NOT to contact (franchise) Mazda or Mazda Canada again regarding covering this imperfection". I sent that to the Sales team who said "ya... no we would repair that ourselves then", lol.
I was not impressed by this nor is it something we would ever advocate any of our advisors, for any of our stores, to put on an RO....
It ended up being covered because it was so blatantly obvious but ya, rubbed me the wrong way. Maybe I'm being sensitive.
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LOL. I'm sorry your partner had to go through that. I briefly worked with him at some point in my career and know a few personal friends who have worked with him as well, what I experienced and what I've heard is about in line with your own experience
