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Our strata uses Schindler for maintenance, but that's only because the elevators are newer Schindler models and the parts and software is proprietary. So even when we tried to shop around, companies like Otis and Richmond said they can't help us. So Schindler can then charge us whatever they want and give us terrible service (which they do) and there is literally nothing we can say or do about it. This BS must be some kind of anti-trust law violation in that they are restricting competition.
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