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^ not in sales so I can't answer trollface's question from a practitioner's point of view but in the situation that you posed - anywhere, any sector, you cannot 'judge' someone. So to hint that maybe this is above your pay scale and maybe you should get a Corolla instead of a Lexus and not put yourself in a financial hole for 5 years ... well, you get the picture. You can't be the person's parents. You do the best that you can and give him/her all the information, specs and if customer decide to pull the trigger ... so be it.
As for setting customer up for a bad long lease high interest deal ... well, isn't that the finance department person's responsibility?
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