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Coworker ordered some WRG4 tires online from Kal Tire and went in for installation this weekend. She was originally quoted for the cost of the tires and tire installation, but also got a surprise alignment charge on her bill because the advisor said it was required to validate the warranty. When asked why they didn't inform her right away when she dropped the vehicle off or get a call for authorization, the advisor told her it was because her alignment was off so they just performed the work.
Now I can't verify if her wheel alignment is actually off - but how would you guys approach this scenario where the shop performed extra work on the vehicle without an authorization? I told her I've never had to pay for an alignment as part of a new tire installation, and it gave me the impression they just took advantage of her.
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