[mb_]

It still takes time to set up the car on the alignment machine. With alignments on most cars nowadays, there's a range where it's in spec as per the manufacturer. A little bit of toe in is usually done for stability at high speeds.

BUT

Regardless, I'd still escalate it until she gets her money back for performing the alignment without her authorization. The car could have an alignment so bad that it's visually obvious that it's out of alignment but if the customer still doesn't approve it especially without their knowledge, they should be on the hook for that.