Quote:
Originally Posted by Traum
Kohler and Moen are the 2 brands that my plumber swears by. He pretty much recommends against anything else LOL~
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I’ll only buy Kohler going forward.
I purchased a pretty fancy Kohler kitchen faucet from Lowes, it was like $550 with a 25% off promo, so not a cheap peice
Fast forward about a year or so and it’s got this cheapo toggle switch from the spray modes, I phoned Kohler and the woman I got was able to resolve everything in one go, sent me all the replacement parts instantly, registered my faucet when I hadn’t previously etc.
Fast forward the part shows up and I didn’t realize I needed to remove a part from the old one and install it on the new one so I phoned them back, instantly sent me another peice, Albeit the same peice. I finally figured it out but they also told me that if there were further issues they would replace the $700 faucet all
Together.
I was tempted to just say it wasn’t working and get a total replacement but they’d been so good didn’t want to scam them lol
But my plumber said the same thing, best service and customer support hands down