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Okay guys, theoretical question time -- I am working on a project and coming up with questions to ask someone who is saying their seatbelt failed on their vehicle and taking this complaint from them with a mind toward their possibly being a recallable issue with it.
Any brainstorms for questions to ask the complainant?
Some ideas I had that could be factors:
- What type of vehicle does the person have and what trim level/options/features does it have
- Is there an existing reacall for this vehicle
- Was this vehicle purchased in Canada or out of country
- Was the vehicle in an accident before, if so what type
- Have the seatbelts ever been recalled before
- Was the person wearing anything that day that might have hit the unlock button
- Has the person worn anything that might have caused the seatbelt to fray
- Are they sure they buckled it properly or did they notice any warning chimes or flashing seatbelt lights
Anyone got other interesting ideas or questions or information resources that might be relevant?
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