[Hondaracer]

Before I worked for Telus my wife who is incredibly careful with data and security, who was also a business analyst at the time had identity fraud through Telus and it took months to sort out that a guy named Muhammad in Saskatchewan wasn’t related to her..

As a tech I aslso saw frequently elderly people who were tricked into signing up for shit they had no clue how to use but the contracted sales people pushed it on them necer explaining once credits expired they’d be paying wayyyy more than without all the extra BS. It was at minimum 5-8 times a week I’d run into a 70+ year old who had an entire security system sitting in a box in their home because they were told to just accept it and not tell anyone they didn’t set it up.

We relayed this info time and time again to management and higher and of course nothing was ever done. Our personal metrics dropping because of this uninstalled hardware was no where near the concern of keeping that customers billing cycle going.