REVscene Automotive Forum - View Single Post - Any good Indy Subaru repair shops in Vancouver?

snowfarmer · 08-24-2023, 05:38 PM

Thanks for the recommendation on HBL.

The shop I dealt with in Pemberton didn't charge a flat rate diagnostic fee for an issue that would take them ~10 minutes to identify IF they were doing the repair work. I would tell them what I had observed (EG "Hey guys, I can see oil weeping from my timing cover seal") They would book the car in and make their own observation before doing the work. The actual time they spent doing the diagnosis was just added to the repair bill, I wouldn't see a separate line item for diagnostic time. The time they booked was always reasonable (I don't think they were padding the repair time to cover diag.) If I took the car in and asked them to diagnose something for me and then took the car away without getting them to do the work, they would charge me for every minute they spent on the diagnostic service and I would expect to pay for every minute of their time.

It's all good, if HBL does the same thing then that is the way it is. I just need to find a shop down here that I can develop a good working relationship with. The shop I worked with knew me and my cars and that when I brought something in, I usually had a pretty good idea of what needed to be done and could point them in the right direction.

08-24-2023, 05:38 PM	#8
snowfarmer 14 dolla balla aint got nothing on me! Join Date: Mar 2016 Location: West Van Posts: 643 Thanked 877 Times in 280 Posts Failed 13 Times in 10 Posts	Thanks for the recommendation on HBL. The shop I dealt with in Pemberton didn't charge a flat rate diagnostic fee for an issue that would take them ~10 minutes to identify IF they were doing the repair work. I would tell them what I had observed (EG "Hey guys, I can see oil weeping from my timing cover seal") They would book the car in and make their own observation before doing the work. The actual time they spent doing the diagnosis was just added to the repair bill, I wouldn't see a separate line item for diagnostic time. The time they booked was always reasonable (I don't think they were padding the repair time to cover diag.) If I took the car in and asked them to diagnose something for me and then took the car away without getting them to do the work, they would charge me for every minute they spent on the diagnostic service and I would expect to pay for every minute of their time. It's all good, if HBL does the same thing then that is the way it is. I just need to find a shop down here that I can develop a good working relationship with. The shop I worked with knew me and my cars and that when I brought something in, I usually had a pretty good idea of what needed to be done and could point them in the right direction.