i bought all my cars at openroad lexus EXCEPT for the ratrolla.
If you go to openroad lexus richmond, go see a guy name phillip ngai
https://openroadlexusrichmond.com/advisors
hes a total old cantonese ah bak who's been around for 30+ years. You wont get the best service, but you get consistency and no bullshit. He'll be very straight forward with you.
Regency is fantastic as well. I got my ratrolla with the help of Kennard Wong and the GM of that place is truly a fantastic individual. Andrew Lee (which might have been the sales guy that gorilla saw back in 2017) is one righteous dude.
https://www.regencylexus.com/en/staff-listing
Regency's got my pick for getting a better experience. North shore wasnt bad either, there's some white guy i dealt with up there before to put in the allocation for the LC but it ended up not coming in on time.