Quote:
Originally Posted by Edison_Chen
In the beginning of the year I went and ordered my new RX350h from Regency Lexus. I was recommended by someone to deal with Frank at Regency. He gave me the keys for the test drive and told me to take my time. The entire experience was all positive. I ended up getting my 350h in May.
I could have went to the local Openroad Lexus 10 mins away, but I didn’t want to deal with dealer add-ons and the crappy game they play with trade in and financing. My opinion, I felt like Openroad doesn’t care/appreciate my business. If I don’t buy from them, the next Chinese baller with tons of money will buy the car and probably jump the line and get the car ahead of me.
2 weeks ago, my dad went to Openroad Lexus to inquire and maybe put down a deposit on the new Rx450h and the the sales person asked the typical questions: do you have a trade in and will you be leasing or financing. They mentioned they the wait will be probably be at least a year.
The next day, I told him to go to Regency Lexus and see Frank. Frank provided the same positive experience. My dad ended up leaving a $1000 deposit on a RX450h. No guarantee how long the wait was going to be.
TLDR; Regency Lexus is my preferred Lexus dealer in the lower mainland.
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I had a much better experience with Regency Lexus as well. As I mentioned earlier, I reached out via online chat last week. Shane G followed up with two emails, unfortunately, they ended up in my junk folder, so I replied to him a couple of days ago. He provided a lot of details and was very upfront about wait times and how the allocation process works. I provided him with the $1000 deposit yesterday, so let's see how long it'll take to get an allocation.
The worst communication I experienced was with Lexus Northshore. I used their online chat, and a salesperson appeared, stating that he could put me on the list but required my information. I provided my contact info and he tells me 'Give me a few minutes, I'll email you now.' It's been 24 hours, and I still haven't received an email from him lol.