Reading more recent posts online about Telus it seems like they’ve shifted into full scam mode. A lot of comments basically saying they’ve added tiers of customer support who have almost zero control on accounts or billing. People claim to have spent 5-8 hours simply to cancel accounts etc. hiring people who are knowingly bad at the English language into their customer support etc.
Also the tiers of contracts in terms of security and TV/Internet services handcuff most ignorant people into either renewing with Telus or paying huge fees to get out of contracts (almost all security contracts are 3 years, which basixally require wifi to work with almost all products) while TV and internet services are 2 year contracts which add to the “bundled” savings.
Also increasingly more and more horror stories about contractor technicians. Saw one recently the guy spent 7 hours at the home, drilled a single hole, covered the exterior and interior penetrations with painters tape, then walked away from the job saying he couldn’t do it
Shit company all around. If your services are working and you don’t need to call anyone for support, be thankful lol.. my home services come up for renewal in sept and im going to grind them endlessly until i get what i want.
To Donks comment above regarding the internet speeds, 90% of residential customers could live with 75mb/s on fiber. Fiber has almost no bottle neck with their bandwidth so as long as you’re not consistently pulling 75mb/s on some device, you’ll be perfectly fine.
That’s obviously why Telus has created these tiers with 300mb/s being the slowest. Until recently I was on 150mb/s and never once experienced a single issue. Then the agent tried to tell me I’m on 75 and I “need” more, was ready to say bitch, every single customer has a minimum of 150 on fiber as they wanted to eliminate the background programming, I’m running speed tests getting 180mb/s on a “75” profile so why do I need 300?
“Sir.. you do not understand you are not on 150”
Honestly among the shit companies I’ve ever had to deal with, they hover around the top with the likes of HP, Kal Tire, etc. lol