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11-09-2011, 11:07 PM
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#1
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Meow
Join Date: Dec 2010
Location: Burnaby
Posts: 1,286
Thanked 665 Times in 216 Posts
Failed 77 Times in 17 Posts
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Purple Line Down My Screen
I have a no more than 3 months old Dell XPS 15z. I barley use my laptop just here and there. Today I noticed a purple line going down my screen. What i've read that its a fault in the screen. Just wondering if dell would cover this or am I screwed for this $1400 laptop.
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11-09-2011, 11:15 PM
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#2
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I Will not Admit my Addiction to RS
Join Date: Aug 2009
Location: vancouver
Posts: 502
Thanked 443 Times in 128 Posts
Failed 100 Times in 17 Posts
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if its a whole line down the screen and its under warranty, they'll fix it. If you only have a couple pixels that are dead, they'll tell you to fuck yourself and suck it up. When you are on the phone with them, see if they will send you a shipping label so you don't need to pay for shipping. Some companies do this but i'm not sure about dell.
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11-09-2011, 11:50 PM
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#3
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Got MOD?
Join Date: May 2001
Location: Vancouver, BC
Posts: 7,919
Thanked 519 Times in 444 Posts
Failed 5 Times in 4 Posts
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That is definitely a warranty issue. Call em up.
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11-10-2011, 11:53 PM
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#4
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Meow
Join Date: Dec 2010
Location: Burnaby
Posts: 1,286
Thanked 665 Times in 216 Posts
Failed 77 Times in 17 Posts
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Its getting worse, like my screen is bleeding =(.
Called dell and they are sending me a box to get it fixed.
Just paid $1300 now im loosing my laptop for up to 10 days.
I hope they dont try to send me a refurbished one.
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11-11-2011, 12:33 AM
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#5
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The "You'd Know" Moderator
Join Date: Apr 2001
Location: Home
Posts: 20,931
Thanked 276 Times in 140 Posts
Failed 11 Times in 9 Posts
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Should have bought their next day or advance replacement service... which is the whole point of getting a Dell.
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Ezekiel 25:17. The path of the righteous man is beset on all sides by the inequities of the selfish and the tyranny of evil men. Blessed is he who, in the name of charity and good will, shepherds the weak through the valley of the darkness. For he is truly his brother's keeper and the finder of lost children. And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers. And you will know I am the Lord when I lay my vengeance upon you.
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